Project: Complete Feedback Management System in PHP MySQL Free Download Source Code

The Feedback Management System is a comprehensive platform designed to streamline the collection, organization, and management of user feedback. Built with React for the frontend and CodeIgniter 4 for the backend, this system enables businesses to efficiently manage customer feedback, monitor feature requests, and track user engagement through voting and commenting.

This system is essential for companies that rely on customer input to guide product development, improve services, and maintain a competitive edge. Users can actively submit feature requests, vote on suggestions, and leave comments, giving businesses a structured way to analyze and prioritize what’s most important to their audience. With roadmap updates, users can even see the progress of their suggestions, further fostering transparency and customer loyalty.

Key Features of the Feedback Management System

The Feedback Management System offers a variety of functionalities, each designed to improve the feedback management process:

• Feature Request Submission: Users can submit feature requests, which are displayed on feedback boards. Admins review these submissions, making it easy to sort and evaluate new ideas.
• Voting and Commenting: To ensure the most critical suggestions rise to the top, users can upvote and comment on ideas. This feedback mechanism lets admins gauge the overall demand for each feature.
• Multiple Boards: Admins can create boards for different feedback categories, such as features, bugs, or user experience improvements. This keeps the feedback process organized and focused.
• Roadmap Visibility: One of the standout features is the roadmap. Admins can update the roadmap as ideas move through different stages of development, from “Under Review” to “Completed.”
• Automated Notifications: Users are automatically notified when the status of their feedback changes, keeping them in the loop about the progress of their suggestions.
• Comprehensive Reports: The system includes analytics and reporting tools to track feedback trends, user engagement, and the status of various submissions. These insights help businesses prioritize effectively.

How the Feedback Management System Benefits Businesses

Implementing the Feedback Management System brings multiple advantages for businesses:

1. Improved Prioritization: By allowing users to vote on feature requests, businesses can quickly identify the most popular ideas and prioritize development accordingly.
2. Transparency with Customers: Providing users with roadmap updates ensures that they stay informed about which suggestions are being worked on. This fosters a sense of trust between the business and its customer base.
3. Streamlined Feedback Process: The system’s voting and commenting features simplify the process of sorting through feedback, helping businesses manage large volumes of suggestions efficiently.
4. Enhanced User Engagement: By allowing customers to participate in the feedback process, businesses can increase user involvement and create a community-driven development environment.
5. Real-Time Updates: Automated notifications inform users about the status of their suggestions, which keeps them engaged and encourages future feedback.

Hosting Dependencies

Idea’s requirements for hosting are minimum. It can run really smooth on every server and it stores your users’ details for marketing purposes.
As a standalone script, is contains a complete installer script, where specific requirement checks occur.

Here is the specific list of them:

• PHP version should be at least 7.3+ (8x versions are supported)
• MySQL (5.1+) or related database (ie PostgreSQL, SQLite3, MSSQL)
• MySQLi should be enabled/supported
• GD should be enabled/supported
• cURL should be enabled/supported
• mbstring should be enabled/supported
• intl should be enabled/supported
• json should be enabled/supported
• mysqlnd should be enabled/supported
• xml should be enabled/supported
• date.timezone should be set to the local one
• zlib.output_compression should be disabled
• Apache webserver (you will need to provide the necessary rewrite rules for nginx)
• Your local installation needs to support React and CodeIgniter’s 4 application requirements aswell
• You need to have write permissions at script’s folder
• You need to have database and database user creation permissions

While this list is supported in 99.99% of the hosting providers out there, we strongly suggest that you ensure the availability of them, by contacting your hosting provider.

Setting Up the Feedback Management System

Setting up the Feedback Management System involves several steps, but the process is straightforward:

1. Install Server Requirements: Ensure that your server supports PHP 7.4+, MySQL, and Node.js for local React development.
2. Download the Source Files: Start by downloading the system’s source files from the official repository or website.
3. Database Configuration: Using PHPMyAdmin or a similar tool, create a new MySQL database and run the migration files to set up the necessary tables.
4. Configure Backend: Update the CodeIgniter configuration files to establish the database connection, and set the proper environment variables.
5. Frontend Installation: Navigate to the React frontend folder and run npm install to install all required dependencies.
6. Launch the System: Once installation is complete, access the system via your local or online server, and you’ll be directed to the admin panel to create feedback boards and invite users.

Condecanyon Purchase Code: a1b2c3d4-e5f6-7890-ab12-c34d5e6f7g8h

General Options

You can access the basic settings of the script by visiting Settings -> General link in the admin area

From this menu, you can change:

• Logo type
• Favicon
• Company name
• Company domain
• Language
• ‘New’ status expiration days
• Disable copyright
• Enable anonymous posts
• Enable anonymous comments

Email Options

You can access the email server settings of the script by visiting Settings -> Email link in the admin area.

From this menu, you can change:

• Email protocol connection
• Sent from address
• Email Charset
• BCC option
• Reply to
• Email Signature
• Predefined email header
• Predefined email footer

Customizing the Feedback Boards and Roadmaps

One of the most versatile aspects of the Feedback Management System is its flexibility. Admins can customize the feedback boards to suit their specific business needs:

• Create Custom Boards: For example, you can create separate boards for feature requests, bug reports, and user experience suggestions. This organization makes it easier to focus on different types of feedback.
• Custom Status Tags: The system allows admins to use custom status tags like “Under Review,” “In Progress,” or “Completed” to communicate the progress of an idea.
• Roadmap Customization: Customize the roadmap to display feature updates or releases, providing a clear picture of where each suggestion stands.

These customization options ensure that the system fits seamlessly into the workflows of businesses across industries, providing a tailored feedback management experience.

reCaptcha Options

You can access the reCaptcha settings of the script by visiting Settings -> reCaptcha link in the admin area

From this menu, you can change:

• reCaptcha Key
• reCaptcha Secret
• reCaptcha on/off in Login page
• reCaptcha on/off in Registration page
• reCaptcha on/off in Forgot Password page
• reCaptcha on/off in Password Reset page

Miscellaneous Settings

You can access the Miscellaneous Settings of the script by visiting Settings -> Miscellaneous link in the admin area

From this menu, you can change:

• Scroll-responsive backend tables on/off
• Amount of items listed in backend tables

Terms & Policies Pages

You can access the Terms & Policies Pages of the script by visiting Settings -> Terms & Policies link in the admin area

From this menu, you can change:

• Cookie Consent Headline
• Cookie Consent Button Text
• Cookie Consent Description
• Frontend Terms of Use
• Frontend Privacy Policy

Custom JavaScript code

You can access the Custom JavaScript code settings of the script by visiting System Settings -> Custom JS link in the admin area

From this menu, you can change:

• Frontend custom JS code for header (Google Analytics, Tag Manager, AdSense etc)
• Frontend custom JS code for footer (Chat service, Hotjar etc)

Email Templates

You can access the Email Templates settings of the script by visiting Email Templates link in the admin area

From this menu, you can change:

• Content (WYSIWYG) of email templates sent to users
• Content (WYSIWYG) of email templates sent to staff members
• Enable/disable email templates sent to users
• Enable/disable email templates sent to staff members

Advanced Reporting and Analytics

The Feedback Management System provides insightful reports that track feedback trends, user behavior, and feature requests. Key features include:

• Feedback Trends: See which ideas gain the most attention over time, helping you understand customer needs better.
• User Engagement Reports: These reports give you a breakdown of user participation, showing how often they submit, vote, or comment on ideas.
• Feature Development Reports: Track the status of all submitted ideas and see how many have been approved, rejected, or are currently in development.

Staff Members

The purpose of this menu item is to provide statistics and actions related to staff members (admin area users).
You can access it by visiting Users & Staff -> Staff Members menu link in the admin area.

From this menu, you will be able to:

• Add New Staff Members, with a choice between two roles – Admin (full settings access) / Employee (limited settings access to moderation)

• Search Staff Members
• Edit Staff Members
• Delete Staff Members

Users

The purpose of this menu item is to provide statistics and actions related to users (frontend area).
You can access it by visiting Users & Staff -> Users menu link in the admin area.

From this menu, you will be able to:

• Search Users
• Edit Users
• Delete Users

Categories

The purpose of this menu item is to provide actions related to Categories (i.e Create your own Categories, as per your Products/Services requirements).
You can access it by visiting Data -> Categories menu link in the admin area.
These categories will appear in the Frontend Categories and you will be able to assign Feedback Ideas to them.

From this menu, you will be able to:

• Create Categories
• Edit Categories
• Delete Categories
• Search Categories

Feedback Roadmap

The purpose of this menu item is to list all Development Roadmap available statuses and have their namings edited, as per your Products/Services requirements.
You can access it by visiting Data -> Feedback Roadmap menu link in the admin area.
These statuses will appear in the Roadmap of every Product/Service (board) of the frontend and you will be able to assign Feedback Ideas to them, according to their actual development state

From this menu, you will be able to:

• View Roadmap Statuses
• Edit Roadmap Statuses
• Search Roadmap Statuses

Feedback Products

The purpose of this menu item is to provide actions related to your boards (Feedback Products). This is where you will be able to create boards (Products/Services).
You can access it by visiting Data -> Feedback Products menu link in the admin area.
These products/services will appear in the Frontend Boards and users will be able to submit Feedback Ideas for them, as long as Comments under them.

From this menu, you will be able to:

• Create Boards (Products/Services)
• Edit (Products/Services)
• Delete (Products/Services)

Feedback Ideas

The purpose of this menu item is to provide actions related to Feedback Ideas. This is where you will be able to create Feedback Ideas manually for your Products/Services
You can access it by visiting Data -> Feedback Ideas menu link in the admin area.
These Feedback Ideas are assigned to Feedback Boards (Products/Services) and will appear in the Feedback Ideas area of the frontend, so users will be able to submit Comments under them.

From this menu, you will be able to:

• Manually add a new Feedback Idea
• Filter Feedback Ideas per Board (Product/Service)
• Search Feedback Ideas
• Edit Feedback Ideas
• Delete Feedback Ideas
• View Information about Feedback Ideas
• Request more Information from a submitter, regarding the Feedback Idea
• Approve Feedback Ideas for public view
• DisApprove Feedback Ideas
• Change the category of Feedback Ideas
• Change the status of Feedback Ideas
• Browse Feedback Ideas submitters’ emails
• Browse Feedback Ideas submitters’ names
• Browse Feedback Ideas comments
• View Feedback Ideas total comments

Feedback Management System Flowchart

The flowchart depicts the Feedback Management System‘s operational flow, divided into User Actions and Admin Actions, and begins with a common Login process.

• User Actions: After logging in, users can:
  • Submit Feedback: Post new ideas or suggestions.
  • Vote on Ideas: Express support for other users’ feedback by voting.
  • Comment on Feedback: Engage in discussions by commenting on various feedback items.
  • View Roadmap: Check the status of submitted ideas and see which ones are under review, in progress, or completed.
• Admin Actions: Once logged in as an admin, they can:
  • Manage Feedback Boards: Organize and create categories for feedback, like feature requests or bug reports.
  • Review Submitted Ideas: Monitor user submissions and determine which feedback is relevant.
  • Update Idea Status: Change the status of feedback based on development progress (e.g., “In Progress” or “Completed”).
  • Modify the Roadmap: Keep the public roadmap up to date with the development stages of ideas.
  • Generate Reports: Produce reports on feedback trends, user activity, and overall system performance.

The flowchart demonstrates a connection between user actions (submitting, voting) and admin actions (reviewing, updating), emphasizing the collaborative nature of the system.

Feedback Management System ER Diagram

The ER Diagram showcases the relationships between different entities in the system:

• USER: Represents users who can submit feedback and comments. Each user is identified by attributes like user_id, username, and role (user or admin).
  • A user can submit multiple FEEDBACK entries.
  • Users can leave multiple COMMENTS on feedback items.
• FEEDBACK: Represents user-submitted ideas, linked via user_id, and includes attributes like title, description, status, and votes.
  • Feedback is associated with the ROADMAP, tracking its progress and having multiple comments.
• COMMENT: Represents discussions linked to both USER and FEEDBACK entities.
• ROADMAP: Tracks feedback status through stages like “Under Review” or “Completed”, keeping users informed of development progress.
• ADMIN: Manages the feedback process, generates REPORTS, and updates feedback status.
• REPORT: Provides analytics generated by admins, offering insights into user behavior and system performance.

The ER diagram highlights how users, admins, feedback, comments, and roadmaps interconnect to create a complete system for managing feedback and driving product development.

System Demonstration

Here’s the demo of the Feedback Management System in PHP MySQL:

Frequently Asked Questions

What technologies are used in the Feedback Management System?
The system is built using React for the frontend and CodeIgniter 4 for the backend, utilizing PHP, MySQL, and Node.js.

Is the system suitable for large organizations?
Yes, the system is highly scalable and can be used by organizations of any size, from small startups to large enterprises.

Can users track the progress of their feedback?
Absolutely. Users are notified automatically when the status of their feedback changes, and they can view the current roadmap at any time.

Is the system customizable?
Yes, admins can create custom boards, status tags, and roadmaps to tailor the system to their specific business needs.

What kind of reports does the system offer?
The system provides detailed reports on feedback trends, user engagement, and feature development, helping businesses prioritize the most important suggestions.

Can I integrate this system with other tools?
Yes, the system’s API allows for integration with other project management tools, making it easier to synchronize feedback and development efforts.

What kind of analytics does the system offer?
It provides insights into user behavior, feedback trends, and submissions, helping businesses make data-driven decisions. Explore Google Analytics for more insights.

Conclusion

The Feedback Management System offers an all-in-one solution for businesses to gather, manage, and act on user feedback. Built with React and CodeIgniter, it enhances transparency by allowing users to submit ideas, vote, comment, and track feature progress via a live roadmap. For admins, the system simplifies feedback management through customizable boards, status updates, and detailed reports. By aligning product development with customer needs, this feedback tool fosters user engagement, prioritizes critical features, and drives innovation—all essential for increasing customer satisfaction and growth.

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Free Download Feedback Management System in PHP and MySQL Project Source Code