Complete Helpdesk Ticketing System Using PHP MySQL | CampCodes

Complete Helpdesk Ticketing System using PHP MySQL

June 9, 2021
PHP
complete helpdesk ticketing system

Project: Complete Helpdesk Ticketing System using PHP and MySQL with Source Code

About Complete Helpdesk Ticketing System using PHP MySQL Project Free Download

Complete Helpdesk Ticketing System using PHP MySQL is a system for managing a helpdesk service. Where customers can submit tickets and agents can reply to customers. With a very clean and simple interface, where your customers can manage their tickets with just a few clicks and will receive a notification to their email in each response to their tickets.

Features of Complete Helpdesk Ticketing System

  • Create & manage tickets
  • Attach files to tickets
  • Receive email notifications on each ticket response
  • Organize tickets by status
  • Organize tickets by label
  • Organize tickets by department
  • Assign specific users to each department
  • Assign a priority to each ticket
  • Manage canned responses and add them to ticket responses
  • Manage users & user roles
  • Set settings from visual interface
  • Translate the strings from visual interface

Requirements

  • PHP >= 7.3 or PHP >= 8.x
  • MYSQL => 5.7 or MariaDB => 10.2.7
  • BCMath PHP Extension
  • Ctype PHP Extension
  • Fileinfo PHP extension
  • JSON PHP Extension
  • Mbstring PHP Extension
  • OpenSSL PHP Extension
  • PDO PHP Extension
  • Tokenizer PHP Extension
  • XML PHP Extension

Installation

Installation steps:

  • Upload the project folder to your server using File Manager on CPanel (or any panel you are using). In our case it’s called “laravel-app”

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  • Now go inside the folder and change the permissions of the application folders, storage and bootstrap/cache to 775 by right clicking on them and choosing “change permissions

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  • Then go to sub-domains and create a new sub-domain. The document root should points to the public folder of the project. In our case it’s /home/democom/laravel-app/public.

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The sub-domain will be as the following: http://laravel-app.example.com

  • Now to go phpMyAdmin or the database manager you have and create a new database called laravel-app

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The installation wizard allows you to configure the system without having to edit the configuration file or execute any command from the terminal.

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To access the installation wizard, simply access the application through the browser.

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The server is verified to meet the system requirements.

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It is also verified that the folders have read and write access.

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The access data to the database will be requested to verify the connection and perform the migration of the tables.

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The application has been installed correctly, you can access it with the default user data.

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The installation wizard is disabled and is no longer accessible after installation is complete. The software is ready to use.

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Screenshots

complete helpdesk ticketing system

complete helpdesk ticketing system

complete helpdesk ticketing system using php

complete helpdesk ticketing system using php

DEMO ACCESS ADMIN
Email: admin@admin.com
Password: 12345678

DEMO ACCESS AGENT
Email: agent@agent.com
Password: 12345678
DEMO ACCESS CUSTOMER
Email: customer@customer.com
Password: 12345678

DEMO

I hope this Complete Helpdesk Ticketing System using PHP MySQL will help you with what you are looking for and hope that you will learn something with this project that is useful for your future projects.


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Comments
  • Please get in touch with me since I want to have the full source code and update it

    Ashif September 9, 2023 5:07 pm Reply
  • Laravel is from HELL

    Denis Southrin September 23, 2022 7:47 pm Reply
  • how do I change the status of the tickets for instance from Open to pending or closed

    PS July 18, 2022 9:56 pm Reply
  • Hi Team,

    When i clicked on Module -Apache -> Action Admin ,local host is not opening

    pls advise further

    prashant July 17, 2022 5:01 am Reply
  • how do I change the status of the tickets for instance from Open to pending or closed

    Tk May 31, 2022 6:22 pm Reply
  • /public/install not found

    Anonymous December 30, 2021 4:12 am Reply
  • /app/storage/framework

    Folder is not able to verified

    mathek December 9, 2021 4:49 am Reply
  • symlink(): Permission denied

    Anonymous October 5, 2021 3:21 am Reply

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