Project: Complete Helpdesk Ticketing System using PHP and MySQL with Source Code

About Complete Helpdesk Ticketing System using PHP MySQL Project Free Download

Complete Helpdesk Ticketing System using PHP MySQL is a system for managing a helpdesk service. Where customers can submit tickets and agents can reply to customers. With a very clean and simple interface, where your customers can manage their tickets with just a few clicks and will receive a notification to their email in each response to their tickets.

Features of Complete Helpdesk Ticketing System

• Create & manage tickets
• Attach files to tickets
• Receive email notifications on each ticket response
• Organize tickets by status
• Organize tickets by label
• Organize tickets by department
• Assign specific users to each department
• Assign a priority to each ticket
• Manage canned responses and add them to ticket responses
• Manage users & user roles
• Set settings from visual interface
• Translate the strings from visual interface

Requirements

• PHP >= 7.3 or PHP >= 8.x
• MYSQL => 5.7 or MariaDB => 10.2.7
• BCMath PHP Extension
• Ctype PHP Extension
• Fileinfo PHP extension
• JSON PHP Extension
• Mbstring PHP Extension
• OpenSSL PHP Extension
• PDO PHP Extension
• Tokenizer PHP Extension
• XML PHP Extension

Installation

Installation steps:

• Upload the project folder to your server using File Manager on CPanel (or any panel you are using). In our case it’s called “laravel-app”

• Now go inside the folder and change the permissions of the application folders, storage and bootstrap/cache to 775 by right clicking on them and choosing “change permissions“

• Then go to sub-domains and create a new sub-domain. The document root should points to the public folder of the project. In our case it’s /home/democom/laravel-app/public.

The sub-domain will be as the following: http://laravel-app.example.com

• Now to go phpMyAdmin or the database manager you have and create a new database called laravel-app

The installation wizard allows you to configure the system without having to edit the configuration file or execute any command from the terminal.

To access the installation wizard, simply access the application through the browser.

The server is verified to meet the system requirements.

It is also verified that the folders have read and write access.

The access data to the database will be requested to verify the connection and perform the migration of the tables.

The application has been installed correctly, you can access it with the default user data.

The installation wizard is disabled and is no longer accessible after installation is complete. The software is ready to use.