Complete Feedback Management System in PHP Source Code

Updated on: October 13, 2024

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Create Date October 12, 2024
Last Updated October 14, 2024

Complete Feedback Management System in PHP Source Code

Implementing the Feedback Management System brings multiple advantages for businesses:

Improved Prioritization: By allowing users to vote on feature requests, businesses can quickly identify the most popular ideas and prioritize development accordingly.
Transparency with Customers: Providing users with roadmap updates ensures that they stay informed about which suggestions are being worked on. This fosters a sense of trust between the business and its customer base.
Streamlined Feedback Process: The system’s voting and commenting features simplify the process of sorting through feedback, helping businesses manage large volumes of suggestions efficiently.
Enhanced User Engagement: By allowing customers to participate in the feedback process, businesses can increase user involvement and create a community-driven development environment.
Real-Time Updates: Automated notifications inform users about the status of their suggestions, which keeps them engaged and encourages future feedback.

Hosting Dependencies

Idea's requirements for hosting are minimum. It can run really smooth on every server and it stores your users’ details for marketing purposes.
As a standalone script, is contains a complete installer script, where specific requirement checks occur.

Here is the specific list of them:

PHP version should be at least 7.3+ (8x versions are supported)
MySQL (5.1+) or related database (ie PostgreSQL, SQLite3, MSSQL)
MySQLi should be enabled/supported
GD should be enabled/supported
cURL should be enabled/supported
mbstring should be enabled/supported
intl should be enabled/supported
json should be enabled/supported
mysqlnd should be enabled/supported
xml should be enabled/supported
date.timezone should be set to the local one
zlib.output_compression should be disabled
Apache webserver (you will need to provide the necessary rewrite rules for nginx)
Your local installation needs to support React and CodeIgniter's 4 application requirements aswell
You need to have write permissions at script's folder
You need to have database and database user creation permissions

While this list is supported in 99.99% of the hosting providers out there, we strongly suggest that you ensure the availability of them, by contacting your hosting provider.

Setting Up the Feedback Management System

Setting up the Feedback Management System involves several steps, but the process is straightforward:

Install Server Requirements: Ensure that your server supports PHP 7.4+, MySQL, and Node.js for local React development.
Download the Source Files: Start by downloading the system’s source files from the official repository or website.
Database Configuration: Using PHPMyAdmin or a similar tool, create a new MySQL database and run the migration files to set up the necessary tables.
Configure Backend: Update the CodeIgniter configuration files to establish the database connection, and set the proper environment variables.
Frontend Installation: Navigate to the React frontend folder and run npm install to install all required dependencies.
Launch the System: Once installation is complete, access the system via your local or online server, and you’ll be directed to the admin panel to create feedback boards and invite users.

Feedback Management System Flowchart

The flowchart depicts the Feedback Management System's operational flow, divided into User Actions and Admin Actions, and begins with a common Login process.

User Actions: After logging in, users can:
- Submit Feedback: Post new ideas or suggestions.
- Vote on Ideas: Express support for other users' feedback by voting.
- Comment on Feedback: Engage in discussions by commenting on various feedback items.
- View Roadmap: Check the status of submitted ideas and see which ones are under review, in progress, or completed.
Admin Actions: Once logged in as an admin, they can:
- Manage Feedback Boards: Organize and create categories for feedback, like feature requests or bug reports.
- Review Submitted Ideas: Monitor user submissions and determine which feedback is relevant.
- Update Idea Status: Change the status of feedback based on development progress (e.g., "In Progress" or "Completed").
- Modify the Roadmap: Keep the public roadmap up to date with the development stages of ideas.
- Generate Reports: Produce reports on feedback trends, user activity, and overall system performance.

The flowchart demonstrates a connection between user actions (submitting, voting) and admin actions (reviewing, updating), emphasizing the collaborative nature of the system.

Feedback Management System ER Diagram

The ER Diagram showcases the relationships between different entities in the system:

USER: Represents users who can submit feedback and comments. Each user is identified by attributes like user_id, username, and role (user or admin).
- A user can submit multiple FEEDBACK entries.
- Users can leave multiple COMMENTS on feedback items.
FEEDBACK: Represents user-submitted ideas, linked via user_id, and includes attributes like title, description, status, and votes.
- Feedback is associated with the ROADMAP, tracking its progress and having multiple comments.
COMMENT: Represents discussions linked to both USER and FEEDBACK entities.
ROADMAP: Tracks feedback status through stages like "Under Review" or "Completed", keeping users informed of development progress.
ADMIN: Manages the feedback process, generates REPORTS, and updates feedback status.
REPORT: Provides analytics generated by admins, offering insights into user behavior and system performance.

The ER diagram highlights how users, admins, feedback, comments, and roadmaps interconnect to create a complete system for managing feedback and driving product development.